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Cross Sell
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Post-purchase page

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Activate our Post-purchase functionality🚀

Integration with Zipify

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If you would like to display Cross Sell on pages created in Zipify, you would need to add our embed code {% include 'cross-sell' %} to the page with an HTML block.

Integration with Back in Stock app

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Important Note: If you would like to use this feature, you must be on a paid plan (applies for Cross Sell & Back in Stock plans).

How to use Cross Sell with Back In Stock app for sold out/out-of-stock notifications

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Want to use email notifications for when cross sells are out-of-stock? Then this article is for you (NOTE: if you're not familiar with html & javascript, get in touch or pass this on to your development team).

Show Cross Sells in BIS sign-up form

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Show alternative product options to your customers, by displaying your Cross Sells in the Back in Stock sign-up form

Display secondary Cross Sell image on hover

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Have the second media/product image shown on your Cross Sells when hovered. To activate this feature, you will need to go to Settings > Theme and scroll down to Show / Hide product details, look for the option "Secondary image on hover", check the box and click save.
App How-to

How can I change the position of my cross-sells?

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If you would like to change the position of the cross-sells on your product or cart page, you need to change the position of our embed code in your product.liquid or cart.liquid file.
App How-to

How do I hide cross sells that are out-of-stock or soldout?

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By default Cross Sell will show items that are soldout or out-of-stock if they have been selected as cross sells.

Can I restrict the popup or product cross sells from showing for certain products?

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Short answer: Yes, but this also means product (or cart) page cross sells will also not show. This will depend on where additional code below is added; additional code to handle filtering cross sells will affect the template it's on.
App How-to

How can I hide the product description on the Quickview?

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If your product description is showing as too long on the Quickview, you can turn it off by:
App How-to

How can I change the titles or headers for cross sells?

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You can change the titles or headings for cross sells by going into Settings in our app:

Help! My cross sell prices are not showing up correctly!

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NOTE: If you are using a product from Bold similar to Quantity Breaks or other, please be aware that we do not support price integrations with Bold products, or any other type of dynamic app that adjusts pricing through tags or filters. Sorry!
App How-to

How do I change or customize the button colors and text of the Quickview and Popup?

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The following button colors and text are customizable via our app's Settings -> Quickview & Popup Settings:
App How-to

How do I change the color of my Quickview and Popup buttons on my cross sells?

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To change the color of your buttons go to Settings > Quickview & Pop-up Settings

Can I display Cross Sell on Home page?

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Yes, Cross Sell now supports Global Product Cross Sells displaying on the Home page! *

Can I display Cross Sell on Collection page?

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Yes, Cross Sell now supports Global Product Cross Sells displaying on the Home page! *

Can I display Cross Sell on Checkout page?

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Yes, Cross Sell now supports Global Product Cross Sells displaying on the Checkout page! *

Frequently Bought Together

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Our Frequently Bought Together, feature, lets you select up to 3 products to bundle together at a price of your choice. The first product is your main product, the product that you want to promote the most. When a customer purchases all products in the bundle, a special price is applied.

How to add Cross Sells to your store using App blocks in the new Shopify 2.0?

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For the new Shopify's 2.0 theme, we don't have the product.liquid and cart.liquid files.
Troubleshooting

How do I choose cross sells that are in stock or have inventory?

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Unfortunately for now there's no filter for out-of-stock, or in-stock items inside our app.
Troubleshooting

When assigning cross sells, why aren't all my products showing in search?

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) If your store is using a password page on its storefront:
Troubleshooting

Cart total or cart count is not refreshing after adding items from popup or Add to Cart buttons

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If you have activated our Upsell Popup and/or use our Add to Cart buttons from Settings -> Quickview & Upsell Popup, but the cart total or count is not refreshing after items have been added, then you might need to make use of our Cart refresh function in the Advanced section.
Troubleshooting

Upsell popup not working?

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If you have activated our Upsell Popup feature via our app's Settings -> Quickview & Popup Settings, and nothing is showing up when users click on "add to cart", then the problem might be one of the following:
Troubleshooting

Ultimate Troubleshooting Checklist, or why are my cross sells not working?

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Saved changes to assigned Cross Sells or Settings can sometimes take up to 30 seconds to show up. When in doubt try hard refreshing (holding down ⌘ Cmd on MacOS (Ctrl on Windows) + the ⇧ Shift key + R) on your product or cart pages.
FAQs

Can I show my theme's default Related-Items AND Cross-Sells on the same page?

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Yes. Cross-Sell does not turn off your Related-Items and can be displayed simultaneously.
FAQs

Using "link products" to cross link products as cross sells of each other

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If you have 4 products: A,B,C, D, and want each of these products to be a cross sell of each other, you can accomplish this with our "link products" feature.
FAQs

How do I setup cross sells from my best sellers?

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Want to show product suggestions from your Best Sellers on your product or cart page? Watch our tutorial below!
FAQs

Why and how to update to Cross Sell version 2+?

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If you're on any version of Cross Sell > 2 (you can check your version in our app's Account section), you have access to all the new features below. If you're still on Version 1, you can request an upgrade here: [email protected]
FAQs

How to install Cross Sell when using Pagefly product templates

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To install Cross Sell when using Pagefly product templates, use these instructions: https://help.pagefly.io/manual/cross-sell-element
FAQs

How do I install Cross Sell with Shogun?

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If you're using Shogun (https://apps.shopify.com/shogun ) built templates for your product or cart templates, please be aware that you will only be able to add our code snippet to those templates if you have the PAID version of Shogun.
FAQs

Add to Cart Popup - Trigger element override

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NOTE: This setting should only be used by developers.
FAQs

How do I change my cart type to "page"?

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If you want to show cross sells on the cart page, you'll need to make sure you're using a cart of type "page" and not "drawer", "modal" or other.
FAQs

How can I bulk assign cross sells?

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NOTE: If sending files please attach CSV, XSLX or ODS formats only. Numbers files from Apple are not supported
FAQs

How to install Cross Sell on an unpublished theme

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When you install Cross Sell from the AppStore, a file named cross-sell.liquid will be created on the live theme's Snippets folder. This is the file that is referenced when adding our snippet code (below) to your product and cart templates.
FAQs

How do I turn off my theme's Related/ Recommended Items?

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Recommended Items (i.e. theme Simple, Boundless)
FAQs

How to show cross sells again if I changed the product url?

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NOTE: This is not necessary if you're on v2+ of Cross Sell (this can be checked in our App's Account section)
FAQs

Difference between Page Cart and Drawer Cart

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When using the page cart, after you click on the “Add to cart” button, you are redirected to the static cart page (cart page has a different URL ending with /cart) away from the product page where you are able to view the items you have added.
FAQs

How do I export my conversion and clicks?

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You can now export your conversions and clicks directly from Cross Sell.
FAQs

How do I activate my Quickview buttons?

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You can activate our Quickview button on your cross sells.
FAQs

Enable Upsell Popup to add more than one item at once

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As of October 2019, if you're on Version 3 of Cross Sell, you can now let customers choose more than one suggestion after it's been added to the cart.
FAQs

How can I disable the Upsell Popup on mobile devices?

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To disable the Upsell Popup on mobile devices, go to Settings -> Quickview & Upsell Pop-up -> Upsell Pop-up -> check "Hide on mobile devices"
FAQs

How do I auto assign handpicked Cross Sells by collection?

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You are able to auto assign handpicked Cross Sells by collection now. If you want to Cross Sell a collection on a specific product, this is the feature for you.
FAQs

How are conversions & clicks counted?

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We consider a conversion has occurred, assisted by Cross Sell, when the following occurs:
FAQs

How can I toggle on or off my theme's Related Items so they only show if a product does not have Cross-Sells assigned?

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By default, if your theme has a "Related Items" feature and you have installed and configured some Cross Sells for a product, both your "Related Items" and "Cross Sells" will appear together on the product's page.
FAQs

How to upgrade to version 3 of Cross Sell, and what to expect

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Hi there! If you're on v1 of Cross Sell (you can check this in the app's Account section) and want to upgrade to take advantage of v3's new features, follow these steps:
FAQs

How to setup and use the Upsell Feature

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The Upsell feature offers you more options for displaying your cross sells on your Product pages, Cart pages and Upsell Pop-up.
FAQs

How can I download my handpicked cross-sells?

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You can download your assigned handpicked cross-sells directly in Cross Sell app.
FAQs

How do I display or add taxes on my cross sells?

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If you do not include taxes in your product prices, then taxes will not show up by default with cross sell (see this article for reference
FAQs

How to set up Quantity Bundle Discounts

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Quantity bundle discounts are a good way to give your customers a discount if they purchase a certain number of products from your store(Total number when they checking out).
FAQs

How do I install Cross Sell with GEMpage builder?

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If you're using a page builder app like GEMpage (https://apps.shopify.com/gempage),
Billing

How do I request a refund?

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If you forget to uninstall before your next billing date or trial end date, we allow a grace period of 3 days. Make sure to contact us at [email protected] so we can give you Credit on your Shopify account.
Billing

What is included in the Free plan?

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Now Cross Sell offers a Free Plan when installing the app. The free plan includes:
Billing

How do I uninstall Cross Sell and stop billing?

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Deleting the Cross Sell app from your store's Apps section will stop and cancel your subscription immediately. That said, we highly recommend reading the rest of this article to avoid any issues or misunderstandings with billing, uninstalling and refunds.
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Automatic Discounts with Cross Sell

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With Shopify's Discounts feature you are able to setup Automatic Discounts, which can be advertised with our app's headers and linked to any or all items setup as cross sells (we recommend using our Global Product or Global Cart Cross Sells for this).
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How do I customize or change the color of my cross sells to match my theme?

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1) To change the color or text of buttons, please go to our app's Settings->Quickview & Upsell Pop-up
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How do I choose or show cross sells on the Upsell Popup?

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To use our Upsell Popup feature make sure to do the following:
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How do I show the popup on the cart page?

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It is now possible to show a popup with suggestions on the cart page. The action is triggered once a customer clicks the "add to cart" button on the product page, and then navigates to the cart page.
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Theme install suggested locations for product and cart templates

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Is your theme not here or do you need help?
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How to use Shopify's smart recommendations

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Cross Sell v3 now supports smart recommendations, which are based on Shopify's algorithm that predicts the most relevant products based on the product a customer is interacting with. These might be a good option if you:
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Overview & Walkthrough

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Thanks for installing Cross Sell. Below you'll find an overview of Cross Sell's capabilities & what it can do. Hopefully this will help you decide whether Cross Sell is the ideal solution for you.
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How to install Cross Sell on your store (adding Cross Sell in your liquid templates)?

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The Cross Sell snippet is added to your theme files automatically. Sometimes this doesn't happen, because some themes use different names to identify their files;
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How do I customize and match cross sells to my store theme on version 2.1 and above?

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Cross Sell v2+ includes Shopify Theme styles. You can find them under Settings -> Display Settings -> Cross Sell Theme (see image below). If your Shopify theme is there, you might want to choose that instead.
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How to install our Cross Sell code on your theme (this is REQUIRED)

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Have you installed Cross Sell from the Shopify Appstore but your cross sells & popup aren't showing? DON'T PANIC! You just need to add our snippet (one line of code below):
Book a Demo

Book A Demo with Cross Sell

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Let us help you set up Cross Sell!
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Supercharge Sales with Our Customizable Cross-Selling & Upselling!